FREQUENTLY ASKED QUESTIONS
How do I reserve a chalet?
Contact us by email at firstname.lastname@example.org or by phone at 514-969-3677 (Sharon or Howard) when you're ready and we'll begin the process. We will just need some contact information from you, and we will email you documents for your reservation. This includes a rental agreement, a map of the chalet, and a list of supplies to help you pack. To book, we just need your:
-Work / Home / Cellular numbers (whichever is best)
-Number of people in your group
-Number of day or night visitors
-Number of animals (if applicable)
What down payment is required to reserve?
We require a down payment of 50% of the total rental amount to reserve a chalet. The balance owing would be due 1-4 weeks prior to arrival, depending on the season.
What payment forms do you accept?
We can accept:
Interac Email Money Transfers
Direct Bank Deposits at any TD bank near your location
Bank Wire Transfers (USA or International)
Other forms of payment may be accepted upon request (cash, Xoom, Western Union, etc), please inquire.
What time is check-in/check-out?
This will depend on the season and on the house, so please inquire. I will say that we always try to be as flexible and accommodating as possible. If you have the day off and can come early on your arrival date, if the house is available, no problem! If you would like to stay later on your check-out day to enjoy the afternoon, we can usually make that happen too. As long as no other group is arriving that day.
In July and August or other holiday periods when we have back to back rentals each week, check-in is either 3 or 4 pm, and check out is either 11 am or noon, depending on the house.
Do you charge a cleaning fee?
No, we don't. But we do ask that the cottage be left in a respectable condition - dishes washed or dishwasher set, garbage put away, surfaces tidy, and if pets were present, that they be cleaned up after indoors (including any fur) and outdoors. We don't ask for extreme cleaning - this is your vacation! We understand that. But just common respect and decency so that there is not excessive work after your departure. If excessive cleaning is required, fees may apply.
Do you take a Refundable Security Deposit?
Yes, we do. The amount varies by the cottage, but it is anywhere from $150-$500. Security Deposits are returned via Interac e-Transfer unless other arrangements were made. Typically they are refunded within 72 hours of departure.
What is your cancellation policy?
Cancellations are actually exceedingly rare. But if they do happen, we reserve the right to keep the deposit. However, with that said, we will work with you to find another solution. If there is still time, we will re-advertize the chalet and if we successfully rebook it, we will refund that amount to you (minus an admin fee). If your cancellation is so last minute that a re-booking option is not possible, we will work with you to arrange your stay for another standby time, and your deposit can be used in full for that stay (minus an admin fee).
COVID CANCELLATION: If the government does not allow me to rent my chalet to anyone, we are shut by the government to everyone, I will refund your money in full. If you are required to, need to, or want to cancel on your end for any reason regarding covid, but I can rent to other groups, I will attempt to re-rent the chalet to another group to return your funds (minus an admin fee). If the cancellation is so last minute that rebooking is impossible, I will provide a credit for a standby stay for another time (minus an admin fee).
How do we get the keys on arrival?
NOTE this is pre-covid: Very typically we will personally meet at the cottage for arrival, give you the keys, show you the house, and answer any questions you may have. We want to make sure you are nicely settled in! If we cannot meet for some reason, we will let you know where a key is located and we can communicate by phone or text.
NOTE: During COVID, we have modified our normal policy of meeting in person. With Covid, we have a contactless arrival in place where the house will be fully pre-prepared for you, and you can just arrive at the house and start your stay and we can communicate by phone or text.
Do you allow pets?
Yes we do! We are pet friendly at all of our lakefront chalets. We do ask though that owners care for their dogs at the chalet like they do in their own homes - cleaning up after outside, cleaning dog fur inside, limiting chance of barking or any disturbances to others. The only dogs we cannot accept are dogs that bark all day as they are a disturbance to the peace.
What is included in the rental?
As far as amenities, all chalets have, at a minimum, Wifi, Roku smart TV's with Netflix streaming, non-motorized boats (canoes/kayaks) in season, firepits, fireplaces and Weber BBQ's. All chalets except West Shore have hot tubs.
Do you have rental terms and conditions?
We sign a lease agreement upon renting a chalet. This specifies the terms of the rental. We do have other general policies in place as well.
No smoking indoors.
No loud music or noise that can disturb the peace at any time of the day or night (sound travels easily on lakes even if we are private from neighbours). The consequence for disturbance of the peace can be loss of security deposit and/or eviction.
Do you rent weekly or weekends?
We rent short term - weekly, weekend, typically a minimum of 2 nights. Occasionally monthly. We would consider a seasonal rental as well. If you would like a longer term stay in the summer, it would be our weekly rate x number of weeks.
Why are detailed rates not on your site?
The short answer? I really want to give you the best rate possible! Sometimes I have last minute specials, or season based specials, or because of dates, can offer alternate dates less expensively that may suit just as well. Or maybe I have a less expensive house that's a better fit for you. Or is available! Robot rate calculators just don't offer all those options with their standard rates.