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FREQUENTLY ASKED QUESTIONS

How do I reserve a chalet?


Contact us by email at info@cottagevacation.com or by phone at 450-967-9313 (Sharon or Howard) when you are ready and we will start the process. We will just need some contact information from you, and we will send you documents by email for your reservation. This includes a lease agreement, a map to the chalet, and a supplies list to help with your packing. To reserve, we just require your:

  • Name
  • Home Address
  • Work/Home/Cell numbers (whichever is best)
  • Number of people in your group
  • Number of day or night visitors




What down payment is required to reserve?


We require a down payment of 50% of the total rental amount to reserve a chalet. The balance owing would be due 1-4 weeks prior to arrival, depending on the season.




What payment forms do you accept?


We can accept:

  • Interac Email Money Transfers
  • Direct Bank Deposits at any TD bank near your location
  • Cheques
  • Bank Wire Transfers (USA or International)
  • Other forms of payment may be accepted upon request (cash, Xoom, Western Union, etc), please inquire.




What time is check-in/check-out?


This will depend on the season and on the house, so please inquire. I will say that we always try to be as flexible and accommodating as possible. If you have the day off and can come early on your arrival date, if the house is available, no problem! If you would like to stay later on your check-out day to enjoy the afternoon, we can usually make that happen too. As long as no other group is arriving that day.




Do you charge a cleaning fee?


No, we don't. But we do ask that the cottage be left in a respectable condition - dishes washed or dishwasher set, garbage put away, surfaces tidy, and if pets were present, that they be cleaned up after indoors (including any fur) and outdoors. We don't ask for extreme cleaning - this is your vacation! We understand that. But just common respect and decency so that there is not excessive work after your departure. If excessive cleaning is required, fees may apply.




Do you take a Refundable Security Deposit?


Yes, we do. The amount varies by the cottage, but it is anywhere from $150-$500, due on the day of arrival (via Interac e-Transfer or cash only - your choice). Security Deposits are returned via Interac e-Transfer unless other arrangements were made. Typically they are refunded within 48-72 hours of departure.




What is your cancellation policy?


Cancellations are actually exceedingly rare. But if they do happen, we reserve the right to keep the deposit. However, with that said, we will work with you to find another solution. If there is still time, we will re-advertize the chalet and if we successfully rebook it, we will refund that amount to you (minus an admin fee). If your cancellation is so last minute that a re-booking option is not possible, we will work with you to arrange your stay for another time, and your deposit can be used in full for that stay (minus an admin fee).




Why are detailed rates on your site?


The short answer? I really want to give you the best rate possible! Sometimes I have last minute specials, or season based specials, or because of dates, can offer alternate dates less expensively that may suit just as well. Or maybe I have a less expensive house that's a better fit for you. Or is available! Robot rate calculators just don't offer all those options with their standard rates. Feel free to call us anytime at 450-967-9313 (Sharon or Howard) or send a quick email to info@cottagevacation.com. Please include your exact dates and number of people in your group so I can see what works best for you.




Do you rent weekly or weekends?


We rent short term - weekly, weekend, typically a minimum of 2 nights. Occasionally monthly. We may consider a seasonal rental for winter in one of our 2-3 bedroom chalets. If you would like a longer term stay in the summer, it would be our weekly rate x number of weeks.




How do we get the keys on arrival?


Very typically we will personally meet you at the cottage for your arrival, give you the keys, show you the house, and answer any questions you may have. We want to make sure you are nicely settled in! We also often meet people en route at a local gas station and lead you to the cottage. If we cannot meet for some reason, we will let you know where a key is located and we can communicate by phone or text.




Do you allow pets?


Yes we do! We are pet friendly at all of our lakefront chalets. We do ask though that owners care for their dogs at the chalet like they do in their own homes - cleaning up after outside, cleaning dog fur inside, limiting chance of barking or any disturbances to others. The only dogs we cannot accept are dogs that bark all day as they are a disturbance to the peace.




What is included in the rental?


As far as amenities, all chalets have at a minimum Wifi, cable TV, boats in season, firepits and fireplaces. Most have hot tubs. As far as supplies, we supply all linens for beds, and extras. Kitchens come equipped. What is not supplied is bath and hand towels, lifejackets, and consumables such as garbage bags, paper towels, soaps, grocery items, etc. We provide a complete list of what is supplied and not supplied at each chalet upon reservation so that you can feel secure in your packing. We do supply a Convenience Kit of some of these items (for a fee) for those travelling by plane and other circumstances where bringing items would be difficult. There is excellent shopping closeby in Ste Agathe des Monts - groceries are open 8 am-10 pm 7 days a week, all year long. Wal Mart (with grocery option) is available in Ste Agathe des Monts as well.




Do you have rental terms and conditions?


We sign a lease agreement upon renting a chalet. This specifies the terms of the rental. We do have other general policies in place as well.

  • No smoking indoors.
  • No loud music or noise that can disturb the peace at any time of the day or night (sound travels easily on lakes even if we are private from neighbours). The consequence for disturbance of the peace will be loss of security deposit and/or eviction.
We want you to have a good time, but we also need you to respect our property, our neighbours and our environment.





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